Terms of Service

01 / Services Offered

ThreatGuard AI provides the following categories of services:

• Managed Security Services (MSSP): AI-powered threat detection, vulnerability management, identity protection, 24/7 SOC monitoring, and compliance automation — delivered through our technology partner stack (SentinelOne, CyberArk, Rubrik, Tenable, Recorded Future, Vanta).
• Ransomware Intelligence Analysis: AI-accelerated and expert-validated ransomware identification, encryption analysis, decryption feasibility assessment, and executive-grade reporting.
• Incident Response: Emergency response, forensic analysis, and recovery coordination in the event of an active cybersecurity incident.
• Reputation Recovery: Post-attack narrative management and brand recovery services, delivered through our partner ReputationUP.

Specific service terms, SLAs, pricing, and deliverables are defined in individual Service Agreements or Statements of Work executed between ThreatGuard AI and the Client.

02 / Ransomware Analysis — Important Limitations

By submitting files or data through our analysis portal, you confirm that:

• You are authorized to submit the files and data provided.
• The submitted materials do not contain files you are not permitted to share.
• You understand the analysis is probabilistic and does not guarantee any specific outcome.

03 / Acceptable Use

You agree not to use ThreatGuard AI services to:

• Engage in any unlawful activity or violate any applicable local, national, or international law.
• Submit malicious code, malware, or exploits for purposes other than authorized incident analysis.
• Attempt to gain unauthorized access to our systems, infrastructure, or client data.
• Interfere with or disrupt the integrity or performance of our services.
• Use outputs from our services to harm, extort, or defraud any individual or organization.
• Reverse engineer, decompile, or attempt to extract source code from our platform.

Violation of these terms may result in immediate suspension of services without refund and may be reported to applicable law enforcement authorities.

04 / Client Responsibilities

Clients engaging ThreatGuard AI for managed security services agree to:

• Provide accurate and complete information required for service delivery, including asset inventories, network topology, and authorized contacts.
• Maintain appropriate authority to authorize security monitoring, testing, and response activities within their environment.
• Designate a primary point of contact for communications regarding incidents and service delivery.
• Comply with applicable laws governing incident reporting, data breach notification, and cybersecurity obligations in their jurisdiction.
• Pay invoices according to agreed payment terms.

05 / Intellectual Property

All content, software, methodologies, reports, tools, and materials developed or provided by ThreatGuard AI remain the intellectual property of ThreatGuard AI LLC or its licensors. Intelligence reports and deliverables produced under a service engagement are licensed to the Client for internal use only and may not be resold, redistributed, or published without prior written consent.

Clients retain full ownership of their data, systems, and any pre-existing intellectual property provided to ThreatGuard AI for analysis purposes.

06 / Confidentiality

ThreatGuard AI treats all client data, incident details, and submitted materials as strictly confidential. We will not disclose client-specific information to third parties except:

• To technology and recovery partners (under NDA) solely as required to deliver contracted services.
• Where required by law, court order, or regulatory mandate.
• With the Client's explicit written consent.

Mutual NDAs are available at no cost for engagements involving particularly sensitive data. Contact us before submitting to arrange.

07 / Payment Terms

For managed security subscriptions: invoices are due net-30 from invoice date unless otherwise specified in the Service Agreement. Annual plans are billed upfront. Monthly plans are billed on the first of each month.

For ransomware analysis (one-time plans): payment is due before report delivery for paid tiers ($490, $890, $1,890). The free tier requires no payment.

Missed SLA deadlines on paid analysis plans entitle the Client to a full refund of the plan fee, upon written request within 14 days of the missed deadline.

08 / Limitation of Liability

09 / Service Level Agreements

SLA commitments are as follows:

• Starter Plan: 99.5% platform uptime; 48-hour ransomware recovery SLA.
• Professional Plan: 99.9% platform uptime; 8-hour ransomware recovery SLA.
• Enterprise Plan: 99.99% platform uptime; 2-hour ransomware recovery SLA.
• Ransomware Analysis — Basic (Free): Up to 5 business days delivery.
• Ransomware Analysis — Rapid ($490): 72-hour delivery.
• Ransomware Analysis — Advanced ($890): 48-hour delivery.
• Ransomware Analysis — Emergency ($1,890): 12–24 hour delivery.

SLA credits and remedies are detailed in individual Service Agreements. Recovery SLAs are measured from the time of confirmed incident notification and assume cooperation from the Client's team.

10 / Termination

Either party may terminate a managed security subscription with 30 days written notice. ThreatGuard AI reserves the right to suspend or terminate services immediately if:

• Payment is overdue by more than 15 days.
• The Client is in material breach of these Terms.
• Continued service would expose ThreatGuard AI to legal, regulatory, or reputational risk.

Upon termination, Client data will be returned or securely deleted within 30 days, per the data retention provisions in our Privacy Policy.

11 / Governing Law & Disputes

These Terms are governed by the laws of the State of Florida, United States of America, without regard to conflict of law principles. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Miami, Florida, under the rules of the American Arbitration Association (AAA).

12 / Modifications

ThreatGuard AI reserves the right to modify these Terms at any time. Material changes will be communicated to active clients via email at least 15 days before taking effect. Continued use of our services after the effective date of changes constitutes acceptance. The current version of these Terms is always available at threatguard.ai/terms.html.